Frequently Asked Questions

If you have a question about Relay Reader that is not answered below, please feel free to contact us via email at relayreader@ets.org.

General

  1. How do I indicate that I am done reading my turn?

    Tap on the black square button at the bottom of the page. Pressing the black button stops the recording and tells the app that you are done with your turn. Bonus Tip: On mobile devices, you can hide this button by tapping at the little flat downward-pointing arrow just above the progress bar. This will let you see more of the text.

  2. Can I use the web app in any browser?

    No, the app works best in Google Chrome®. You may experience issues if you use any other browser. Note also that if you are using an iPhone/iPad, you should use our iOS app instead of the web app.

  3. Once I have started reading, can I go back to a previous location and read it again?

    Click on the “Completed Chapters” tab under “Reading History” to listen again to your completed turns. Here you can re-record any of your turns and listen again to any of the narrator turns. To continue reading where you left off, click “Resume” on the top right.

  4. If I have already read the first few chapters of a book outside of the app, can I skip ahead?

    This functionality is not supported.

  5. How long should the turns be for the narrator and the user?

    We have found that what works for many users is to set the narrator turn length to about 200 words and the user turn length to about 150 words. These are the default settings used by the Relay Reader app.

  6. I’d like to read less and listen more. Can I do it?

    Yes, you can change the length of yours and the narrator’s turns in Reading Settings.

  7. Can I download/share my recordings made with the app?

    Although you can listen to your recordings under “Completed Chapters” in the “Reading History” section of the app as often as you want, you cannot currently download your recordings.

  8. I want to change the font size. Should I do so via the settings on my device or from inside the app?

    We recommend that you first try to adjust the font to the desired size from inside the app.

  9. I love this app! How can I contribute?

    Thank you! We welcome your contributions and your feedback at relayreader@ets.org!

Mobile Apps

  1. What devices work best for the iOS app?

    We have tested the iOS apps on the following devices: iPhone® 11 Pro (iOS 13.3), iPhone® X (iOS 11.4.1, iOS 12.2), iPhone® 6s (iOS 11.4.1, iOS 13.3), iPhone® 6 plus (iOS 11.4.1), iPad® Pro (iOS 12.3, iOS 12.4, iOS 13.3), and iPad® Air 2 (iOS 12.3).

    More generally, we recommend that your iOS device should be running at least iOS 12. Devices with older versions of iOS may work but the app may not run as smoothly.

  2. What devices work best for the Android app?

    Google® Pixel® 2 XL (Android 8.1.0), Google® Pixel® 2 (Android 9, 10), Samsung® Galaxy® S8 (Android 9), Samsung® Galaxy® S9, S9+, and S10 (Android 10), and Kindle Fire® tablets (FireOS 5.6.4.0); some Android 7+ devices; and some Android 5 or 6 devices.

    Even if your phone is not listed here, we recommend that you first try the beta version of the app. If the app does not work well on your device, please share your feedback with us so that we can improve the app in the future. In the meantime, you can use the Chrome browser on your Android device to access the web app.

  3. Why does the iOS App have an age rating of 9+? Can’t younger children use it?

    The Adventures of Pinocchio contains mild “fantasy violence” which, according to the rules defined by Apple, results in a 9+ age rating.

    In addition, since our app records the user’s oral reading, our terms of use require consent from an adult user or from an adult guardian of a child user.

  4. I recorded some turns on the Web app. Why can’t I hear them when I log into the app on my iPhone/iPad?

    Unfortunately, due to technical limitations, recordings made in the Web app cannot currently be played back in the iOS app.

Online/Offline Usage

  1. Do I need an internet connection to read with this app or can I read offline?

    You need an internet connection to register and to download the book when you first launch the app. Once you have started reading and stay logged into your account, you can read offline; the app will store your recordings on your device temporarily. In order to sync those recordings back to the cloud so that they are available in the Reading History section, you must connect to Wi-Fi.

  2. What about the Reading History section? Does that work offline?

    No, the Reading History section requires a Wi-Fi connection to work correctly.

    You need to be on Wi-Fi to play back your previously recorded turns.

    In addition, if you have been reading for an extended period without connecting to Wi-Fi, you will not be able to play back those recordings in Reading History until you (a) connect to Wi-Fi and (b) leave the app open for about 30 minutes so that all those recordings can sync to the cloud; You can continue reading in the meantime.

    You also need to be on Wi-Fi if you need to re-record any of your turns while in Reading History and then listen to the new recording.

  3. Can I just keep reading without ever connecting to Wi-Fi?

    If you keep reading for a long time without connecting to Wi-Fi periodically, your device will run out of storage space eventually. If this happens, you will get a warning and will not be able to use the app until you go online to sync your locally-stored recordings to the cloud (see previous question).

  4. Can I use my cellular data plan with the app?

    The app only syncs with the cloud when you are on Wi-Fi to prevent you from going over any data plan limits. You can certainly read while on a cellular network but this is treated the same as being offline — the recordings are still stored locally on your device until you connect to Wi-Fi. You also need to be on Wi-Fi to use Reading History.

  5. I would like to read on my phone while I am out and on my computer when I am at home. Is there anything I need to know when using multiple devices?

    The app works great across devices. When opening the app on a different device from the one you last used, wait for a few minutes (longer on slow networks) before you press “OK” to start your reading or listening turn. This gives the app time to figure out where you left off on the previous device so that you can resume reading at the right place.

Books

  1. What books does the app currently have?

    Currently, the app only contains a single book — The Adventures of Pinocchio by Carlo Collodi. We are using the English version translated by Carol Della Chiesa (from Project Gutenberg) and the narration by Mark F. Smith (from Librivox).

    The book is about 39,000 words long. Therefore, with 300 words per page, it would be about 130 pages long.

    The narrator reads the book in 4 hours and 41 minutes. For a user who reads more slowly, answers questions, and occasionally replays their recordings, it would take about 6–7 hours to finish the book.

  2. Is The Adventures of Pinocchio book in the public domain?

    The text of the book and the LibriVox audio recording used in the app are in the Public Domain in the USA. If you are not located in the USA, please verify the copyright status of these works in your own country before downloading the book, otherwise you may be violating your country’s copyright laws.

  3. Is there any information available on the difficulty/readability/complexity of The Adventures of Pinocchio?

    The Lexile® measure of this book is 780. However, that single number may not paint a complete picture:

    • Reading/Difficulty levels are not as reliable as one might think.

    • The user is assisted by the narrator (who will read aloud many of the words that later re-appear in the user’s turns) and by the turn-taking (so that the user gets a break from reading to rebuild stamina). In addition, the user’s turn can also be reduced to as little as 70 words at a time (on average). In short, it might be worth trying even if the book seems a little challenging.

    We chose this book because it has been read by generations of children for its humor and for its likable protagonist who gets into and out of many scrapes in this classic coming-of-age tale. Treat yourself to a good story!

  4. Why does the Pinocchio book in the app have 19 chapters whereas there are 36 chapters in the version on Project Gutenberg?

    We wanted to make sure that the chapters are of sufficient length to support a good amount of turn taking even if the turns are changed to be quite long. To do this, we combined multiple chapters from the original book into one and ended up with only 19 chapters instead of 36.

  5. Will you be adding more books in the future?

    Yes! A small library of additional books for both children and adults is already in the works. It will include some fairy tales and myths, short stories, mystery, biography and more fiction.

Your Data

  1. Is it possible for me to delete my recordings from the app?

    Yes, you can delete individual recordings for each turn from the “Completed Chapters” tab in the “Reading History” section. If you want to delete all of your data from the app, please send us an email at relayreader@ets.org.

  2. Are the terms of use for the app available online?

    Yes, they are available here.

  3. Is the privacy policy for the app available online?

    The app is governed by the ETS privacy policy.